Last Updated: October 2026

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Please read these Terms and Conditions ("Terms") carefully before purchasing or booking any coaching services or packages ("Services") through this website. By making a purchase or booking a session, you agree to be bound by these Terms.

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1. ABOUT US AND CONTACT INFORMATION

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This website and coaching practice is operated by Ibbi Lidstone ("we", "us", "our").

• Business Address: St Marys Court, Sansome Walk, Worcester, WR1 1NU

• Email: ibbi@ibbilidstone.com

• Phone: 07843854178

 

If you have any questions regarding these Terms, please contact us using the details above before making a purchase.

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2. SERVICES AND PROGRAMME PACKAGES

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2.1. We provide 1:1 coaching services and courses as described on our website.

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2.2. When you purchase a multi-session package (e.g., a "Course" or "Programme"), you receive a designated number of session credits to be redeemed via our online booking system.

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2.3. Package Validity: All sessions within a package must be booked and completed: For a course of 6 sessions:  within 4 months from the date of purchase. For a course of 4 sessions:  within 3 months from the date of purchase. Any unused credits remaining after this period will expire without refund or extension, unless agreed upon in writing due to exceptional circumstances.

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3. PAYMENTS AND FINANCING (INCLUDING KLARNA)

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3.1. Fees for Services are listed on our site in GBP (£) and must be paid in advance.

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3.2. Payment Providers: We accept payments via Wix Payments, and third-party Buy Now, Pay Later (BNPL) provider Klarna.

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3.3. Klarna Purchases: If you choose to pay using Klarna:

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• Your agreement for payment instalments is directly with Klarna, subject to Klarna’s terms and conditions and credit check procedures.

• If a valid refund is granted under Section 4 below, we will process the refund request via our payment system, which will instruct Klarna to adjust or cancel your payment schedule accordingly.

• You remain responsible for fulfilling your agreement with Klarna unless and until a cancellation/refund is formally processed by us.

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4. CANCELLATION AND REFUND RIGHTS (UK CONSUMER LAW)

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A. Statutory 14-Day "Cooling-Off" Period

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4.1. If you are purchasing as a consumer (an individual purchasing outside of a business trade), you have the legal right under the Consumer Contracts Regulations 2013 to cancel your purchase within 14 days of payment ("Cooling-Off Period") without giving any reason.

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B. Immediate Service Delivery & Pro-Rata Deductions

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4.2. By booking and attending a coaching session within the 14-day Cooling-Off Period, you explicitly request that we begin delivering the coaching service prior to the expiry of the Cooling-Off Period.

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4.3. If you exercise your statutory right to cancel within the 14-day period after one or more sessions have taken place:

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• You will receive a refund for the package price, minus a proportionate (pro-rata) deduction representing the value of the session(s) already conducted and any non-returnable digital resources delivered.

• For the purposes of calculating pro-rata deductions, single sessions delivered will be calculated at our standard single-session rate of £75

 

C. Refunds After 14 Days

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4.4. Once the 14-day Cooling-Off Period has expired, or once all sessions in the package have been completed, the programme fee is strictly non-refundable.

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4.5. Unused sessions cannot be redeemed for cash or transferred to third parties after the 14-day Cooling-Off Period has passed.

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5. RESCHEDULING, CANCELLATION OF SESSIONS, AND LATE ARRIVALS

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5.1. Rescheduling by You: You may reschedule an individual booked session provided you give at least 24 hours' notice prior to the start time via the booking portal or by email.

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5.2. Late Cancellations & No-Shows: If you cancel or request a reschedule with less than 24 hours' notice, or if you fail to attend a scheduled session, that session credit will be forfeited and deducted from your package total.

5.3. Late Arrival: If you arrive late for a session, the session will still end at the scheduled time, and the missed time will not be made up.

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5.4. Cancellation by Us: In the unlikely event that we need to reschedule or cancel a session due to illness or emergency, we will offer you a rescheduled time slot at no extra charge.

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6. CLIENT RESPONSIBILITIES & DISCLAIMER

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6.1. Coaching is a collaborative, development-focused relationship. Results depend on your level of participation, effort, and commitment. We do not guarantee specific outcomes.

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6.2. Not Therapy or Advice: Coaching services are not medical, psychological, psychiatric, legal, or financial advice. If you require medical or mental health support, you must seek guidance from a qualified medical professional.

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7. INTELLECTUAL PROPERTY & CONFIDENTIALITY

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7.1. All materials, worksheets, framework designs, and digital content provided during the programme remain our intellectual property and are for your personal use only.

7.2. We respect your privacy. Any personal disclosures made during coaching sessions will remain confidential, except where required by law or safety concerns.

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8. GOVERNING LAW

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These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the relevant UK courts.